Continuous Improving the Key Performance Indicator of the Quality of Care for Patients with Cleft Lip/Palate in Out-Patients Surgical Unit and Tawanchai Center Srinagarind Hospital
Sumalee Pongpagatip MA1, Suteera Pradubwong MSN1, Bowornsilp Chowchuen MD, MBA2
Affiliation : 1 Division of Nursing, Srinagarind Hospital, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand 2 Division of Plastic Surgery, Department of Surgery, Faculty of Medicine, Khon Kaen University, Khon Kaen, Thailand
Background : Cleft lip and palate deformities [CLP] in the Northeastern region have the highest incidence in Thailand. For
these birth defects, long-term critical care and treatment are needed, which, in order to carry out effective evaluations, requires
taking part in the caring process. According to the continuous improvement of the Key Performance Indicators [KPI] of the
quality of care for patients with CLP at Srinagarind Hospital, this subsequent research study has established KPIs for the
Out-Patient Surgical Unit and the Tawanchai Center.
Objective : To develop the KPIs for the Out-Patient Surgical Unit and the Tawanchai Center to improve the quality of care,
to provide comprehensive care, and to develop information systems which will automatically analyze data and supply
updated information.
Materials and Methods : The KPIs for nursing service quality in the Nursing Division called “The Out-Patients Surgical
Unit’s and Tawanchai Center’s KPIs”, were modified in order to become compatible with 13 issues involved in cleft care
management. Therefore, the 9 CLT KPIs of quality of care cannot directly indicate the situation of the patients. Afterwards,
36 outpatients were select to answer both questionnaires. The study was conducted for 8 months (January to August 2016).
The descriptive methods, used in analyzing the data, were percentages.
Results : The 9 CLT KPIs for the quality of patient care and services were established, and there were 7 issues that were able
to achieve the target. For the Out-Patient Surgical Unit’s and the Tawanchai Center’s KPIs, there were 13 issues in total, and
the targets were achieved for 11 issues. The developed information system is able to automatically record, process, and
report the data in percentages.
Conclusion : The development KPIs for patients with CLP led to a total of 22 issues. The developed information system is
able to record, process and report automatically the data in percentages.
Keywords : Key performance indicator, Quality of care, Cleft lip/palate, Srinagarind Hospital
